Yes, your package will be delivered to your doorstep.

However, in a situation where our dispatch riders cannot reach the provided shipping address, you will be contacted to pick up your order at the nearest public location or designated pickup center.

In-stock orders are processed and dispatched within 24 hours of payment confirmation. Pre-order items have separate delivery timelines displayed on their product pages.

If you have a customer account, sign in and go to Profile or Addresses to update your default shipping address for future orders. 

If your order has already been placed and has not been shipped, please contact our support team immediately. We’ll update the shipping address whenever possible before dispatch.

Delivery time depends on your location. Orders within Lagos State typically arrive within 24–48 hours, while deliveries outside Lagos may take 3–7 business days.

Please note that actual delivery times may vary slightly based on the courier service used. At Shopinverse, we partner with trusted logistics providers to ensure your package arrives as quickly and safely as possible.

If you receive the wrong product or an item that arrives damaged or significantly different from your order, please contact us within 7 days of delivery. We’ll investigate promptly and arrange a replacement or appropriate resolution where eligible.

Please note that after this period, we will no longer be able to offer a refund or replacement.

We encourage you to review our full Refund Policy for more details.

To make a purchase on our website, simply follow these steps:

• Use the search bar or browse through categories to find your desired product.
• Click on the product to view its details on the product page.
• Click "Add to Cart" to include it in your shopping cart.
• Click the cart icon to view the items in your cart.
• Click "Checkout" to proceed.
• Fill in your billing and shipping information.
• Proceed to the payment page to complete your purchase.

No. You can complete your purchase as a guest without creating an account. However, creating an account allows you to easily track your orders and manage your purchase history.

We accept bank transfer, debit cards, and other secure payment methods available during checkout.

Yes. All online payments are processed through secure payment gateways using industry-standard encryption to protect your information.

No. We do not offer payment on delivery. Your order is confirmed and reserved for processing only after payment has been successfully received. This helps us ensure product availability and provide faster order fulfillment.

Simply select the product you want to purchase. On the product page, scroll to the Configure Your Device section and choose the specifications you'd like to upgrade. Once selected, click Add to Cart and proceed with your purchase.

In most cases, yes. Many laptops allow RAM and SSD upgrades after purchase. Contact our support team before buying if you’re unsure about your chosen model.

Once your order is successfully placed, a confirmation message with your order details will be sent to both the WhatsApp number and email address you provided during checkout.

Once your order is shipped, a shipping notification will be sent to the email address you provided at checkout. To track your order, simply visit the Order Status page and log in using your order number and email address.

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. Please contact us as soon as possible if you need assistance.

We offer both brand-new and used products. The condition of each item is clearly stated beneath the product title on its respective product page, so you can easily identify whether it’s new or used before making a purchase.

“USA Used” means the product was previously used in the United States, often by businesses, schools, or other institutions. Before being offered for sale, every device is professionally tested, verified to be fully functional, and cleaned to meet our quality standards.

Our USA-used laptops may show little or no signs of previous use, depending on the individual device. If a product has noticeable cosmetic imperfections, such as body dents or visible scratches, this will be clearly stated on the product page.

Yes, all products purchased from Shopinverse—both used and brand-new—come with a warranty. We are committed to ensuring your peace of mind and satisfaction with every purchase.

Yes. Every device sold by Shopinverse undergoes professional testing and quality inspection to ensure it meets our performance standards before it is listed for sale.

Yes. Every laptop battery is tested as part of our quality inspection to ensure it is working properly before the device is sold.

Most product photos on Shopinverse are taken from our actual inventory. In some cases, representative images may be used for illustration, but specifications and condition are always accurately described on the product page.

Most Windows PCs are supplied without a licensed Windows activation unless otherwise stated on the product page. You can purchase and activate a genuine Microsoft license at any time.

Laptops

Your order may include:

• Charger/Power Adapter
• Power Cable
• Laptop Bag (on selected models)
• Any additional accessories or free gifts listed on the product page

Desktops

Your order may include:

• Power Cable
• Keyboard
• Mouse
• Any additional accessories or promotional items listed on the product page

Yes. A valid purchase receipt or invoice from Shopinverse is required for all warranty claims.

If the warranty seal on your product is broken, removed, or tampered with, the warranty becomes void.

No. The warranty does not cover screens or display-related issues (e.g., cracks, broken pixels, or malfunctioning displays).

Devices with signs of liquid damage, cracks, dents, or other physical damage will not be accepted under warranty.

No. Software problems, including issues with operating systems, viruses, or user-installed apps, are not covered.

The warranty covers hardware faults that occur under normal use during the warranty period. It does not cover accidental damage, liquid damage, software issues, physical damage, misuse, or unauthorized repairs.

We strongly recommend backing up all important files before submitting your device for repair. While we take every precaution, Shopinverse cannot guarantee the preservation of personal data during repair or warranty service.

No. We do not swap or replace devices. Only faulty parts will be repaired or replaced under the warranty.

Warranty duration varies by product. The applicable warranty period is clearly displayed on each product page before purchase.