Privacy policy

At Shopinverse (“Shopinverse”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://shopinverse.com, purchase our products or services, communicate with us, or otherwise interact with our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide you with a safe, efficient, and personalized shopping experience.

Personal Information

When you place an order, create an account, or contact us, we may collect information including:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Company or business name (where applicable)

Order Information

We may collect:

  • Products purchased
  • Order history
  • Payment status
  • Shipping information
  • Warranty claims
  • Return requests
  • Customer service interactions

Device & Website Information

When you browse our website, we automatically collect certain information including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Pages visited
  • Products viewed
  • Referring website
  • Shopping activity
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Verify payments.
  • Arrange deliveries.
  • Provide customer support.
  • Process refunds and warranty claims.
  • Improve our website and services.
  • Personalize your shopping experience.
  • Detect and prevent fraud.
  • Respond to inquiries.
  • Send order updates.
  • Improve website security.
  • Comply with legal obligations.
  • Send marketing communications where permitted.

3. Marketing Communications

With your permission, we may send:

  • Product updates
  • Flash sale notifications
  • Discount offers
  • Newsletters
  • Educational content
  • Product recommendations
  • Promotional campaigns

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Please note that transactional communications relating to your orders will continue even if you opt out of marketing communications.

4. Consent

By:

  • Placing an order
  • Creating an account
  • Subscribing to our newsletter
  • Contacting our customer support team
  • Participating in promotions or giveaways

You consent to our collection and use of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us.

5. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and logistics partners
  • Email marketing providers
  • Customer support platforms
  • Analytics providers
  • Fraud prevention services
  • Government authorities where legally required

These providers receive only the information necessary to perform their services.

6. Payment Information

Payments made through Shopinverse are securely processed by trusted third-party payment providers.

Shopinverse does not store your complete debit or credit card details.

Payment providers are responsible for securely processing payment information in accordance with their own privacy and security policies.

7. Shopify

Our store is hosted on Shopify Inc.

Shopify provides the secure e-commerce platform that enables us to sell products and services online.

Your information is stored through Shopify’s secure servers and protected using industry-standard security measures.

8. Third-Party Shopify Apps

To improve your shopping experience, Shopinverse uses trusted third-party Shopify applications.

These applications may process limited personal information to provide services such as:

  • Affiliate tracking
  • Product reviews
  • Email marketing
  • Customer support
  • Shipping management
  • Order management
  • Analytics
  • Marketing automation

Each provider handles your information according to its own privacy policy.

9. Cookies

Our website uses cookies and similar technologies to:

  • Keep you logged in.
  • Remember your shopping cart.
  • Improve website performance.
  • Measure advertising effectiveness.
  • Understand visitor behavior.
  • Personalize your shopping experience.

You may disable cookies through your browser settings.

However, some website features may not function properly if cookies are disabled.

10. Analytics & Advertising

We may use technologies such as:

  • Google Analytics
  • Google Ads Conversion Tracking
  • Meta Pixel (Facebook Pixel)
  • Shopify Analytics
  • Other advertising and analytics tools

These technologies help us:

  • Understand website performance
  • Measure advertising effectiveness
  • Improve user experience
  • Deliver relevant advertisements

These services may collect:

  • IP address
  • Browser information
  • Device information
  • Pages visited
  • Advertising interactions

11. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Although we use industry-standard security measures, no method of electronic transmission or storage is completely secure.

12. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet accounting requirements.
  • Comply with legal obligations.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

13. Your Privacy Rights

Subject to applicable laws, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your personal information.
  • Delete your personal information.
  • Restrict certain processing activities.
  • Withdraw marketing consent.
  • Request a copy of your stored information.

To exercise any of these rights, please contact us using the details below.

14. Third-Party Websites

Our website may contain links to third-party websites.

These websites operate independently and have their own privacy policies.

Shopinverse is not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing any personal information.

15. International Data Transfers

Some of our trusted service providers may process your information outside Nigeria.

By using our website, you understand and agree that your information may be transferred to countries that maintain appropriate security and privacy protections.

16. WhatsApp Communications

By providing your phone number, you agree that Shopinverse may contact you through WhatsApp regarding:

  • Order confirmations
  • Payment confirmations
  • Delivery updates
  • Customer support
  • Warranty claims
  • Return requests
  • Product recommendations
  • Promotional offers and special campaigns (where permitted)

You may opt out of promotional WhatsApp communications at any time by notifying us.

However, we may continue sending important transactional messages relating to your orders.

17. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activities carried out under your account.

Please notify us immediately if you believe your account has been accessed without your authorization.

18. Fraud Prevention

To protect our customers and business, Shopinverse may use your information to:

  • Verify customer identity.
  • Prevent fraudulent transactions.
  • Detect unauthorized payment activity.
  • Investigate suspicious orders.
  • Prevent abuse of discounts, promotions and affiliate programs.
  • Comply with legal obligations.

Orders suspected to be fraudulent may be delayed, canceled or declined while verification is being completed.

19. Customer Reviews & Testimonials

Customers may voluntarily submit:

  • Reviews
  • Ratings
  • Testimonials
  • Photos
  • Videos

relating to products or services purchased from Shopinverse.

By submitting this content, you grant Shopinverse permission to display and publish it on:

  • Our website
  • Social media platforms
  • Marketing materials
  • Promotional campaigns

Where required by law, we will obtain your consent before using personally identifiable information in promotional materials.

You may request removal of your testimonial or review by contacting us.

20. Children’s Privacy

Our website is intended for users who are at least 18 years old or the age of majority under applicable law.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete it.

21. Compliance with Nigerian Data Protection Laws

Shopinverse is committed to protecting your personal information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act (NDPA) and other relevant regulations.

We regularly review our privacy practices to maintain compliance with legal requirements and industry best practices.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, operational practices or legal obligations.

Any changes become effective immediately upon publication on this page.

The “Last Updated” date at the top of this policy will always indicate the most recent revision.

Where required by law, we will notify customers of significant changes through our website, email or other appropriate communication channels.

23. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or require assistance regarding your personal information, please contact us.

Shopinverse

📧 Email: support@shopinverse.com

🌐 Website: https://shopinverse.com

We are committed to addressing privacy-related inquiries promptly and in accordance with applicable laws.