Refund policy

At Shopinverse, customer satisfaction is important to us. Every product we sell is professionally tested and inspected before delivery to ensure it meets our quality standards.

Please read this Return & Refund Policy carefully before making a purchase.

1. Inspect Your Order Upon Delivery

Please inspect your order immediately after receiving it.

If your item is:

  • Incorrect
  • Damaged during delivery
  • Missing accessories included in your order
  • Not functioning as described

Please contact us within 7 days of receiving your order.

When contacting us, kindly provide:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the problem

Email: support@shopinverse.com

2. Return Eligibility

You may be eligible for a return if:

  • You received the wrong item.
  • The product arrived damaged.
  • The product has a verified hardware defect that was not disclosed before purchase.
  • The product is significantly different from its description on our website.

To qualify for a return, the item must:

  • Be returned within 7 days of delivery.
  • Be in the same condition it was received.
  • Include all accessories, packaging, manuals, chargers, cables and any free gifts (if applicable).
  • Not have been intentionally damaged, altered or modified.

3. Items That Cannot Be Returned

Returns or refunds will not be accepted for:

  • Change of mind.
  • Ordering the wrong product.
  • Finding the same item at a lower price elsewhere.
  • Minor cosmetic signs of previous use already disclosed on the product page.
  • Software-related issues caused after delivery.
  • Damage caused by drops, liquid, misuse, abuse, or negligence.
  • Damage caused by unauthorized repairs or modifications.
  • Devices that have been password-locked or account-locked after delivery.

As we specialize in professionally tested pre-owned devices, normal cosmetic wear does not qualify as a defect unless otherwise stated.

4. Refunds

After receiving your returned item, we will inspect it and notify you of the outcome.

If your refund is approved:

  • Your refund will be processed within 5–10 business days.
  • Refunds will be made through the original payment method whenever possible.
  • Shipping fees are non-refundable unless the return resulted from our error.

If your refund is declined, we will explain the reason.

5. Exchanges

Where possible, defective or incorrect products may be replaced with the same model.

If the same model is unavailable, we may offer:

  • A similar product of equal value.
  • Store credit.
  • A full refund.

6. Order Cancellation

Orders may be canceled before they have been shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return procedure outlined in this policy.

7. Products Damaged During Shipping

If your package arrives visibly damaged:

  • Take clear photos before opening it.
  • Record a continuous unboxing video.
  • Contact us within 48 hours of delivery.

This helps us investigate and resolve shipping-related claims quickly.

8. Warranty Claims

Products sold with a warranty are covered only for faults included under the warranty terms.

The warranty does not cover:

  • Physical damage
  • Liquid damage
  • Power surge damage
  • Accidental damage
  • Software corruption
  • Virus or malware infections
  • Customer misuse
  • Normal battery wear

Please refer to the warranty information provided with your product for complete coverage details.

9. Shipping Returns

Please return eligible items to:

SHOPINVERSE
Maryland Mall
No. 350–360 Ikorodu Road
Idi-Iroko Bus Stop
Maryland, Lagos
Nigeria

Unless the return is due to our error, customers are responsible for return shipping costs.

For products valued above ₦250,000, we strongly recommend using a trackable courier service.

Shopinverse is not responsible for returned items lost or damaged during transit.

10. Digital Products

Digital products, gift cards, and downloadable products are non-refundable once they have been delivered.

11. Additional Customer Protection & Return Conditions

To ensure a fair and transparent shopping experience for everyone, the following conditions also apply.

Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package.

This helps verify claims relating to:

  • Shipping damage
  • Missing accessories
  • Incorrect items delivered

While an unboxing video is not mandatory for every claim, it may significantly speed up the review process.

Professionally Tested Pre-Owned Devices

Unless specifically stated as Brand New or Open Box, our laptops, desktops, phones, tablets, and accessories are professionally tested pre-owned products.

These products may show minor cosmetic signs of previous use, including:

  • Light scratches
  • Minor scuffs
  • Small signs of wear

These cosmetic imperfections do not affect functionality and are not considered defects.

Battery Performance

All rechargeable devices are tested to ensure they charge properly and operate as intended before delivery.

Because many of our products are professionally tested pre-owned devices, battery capacity and runtime may vary depending on:

  • Device age
  • Manufacturer specifications
  • Previous usage

Normal battery wear is not considered a manufacturing defect unless specifically covered by an applicable warranty.

Customer Data Responsibility

Customers are responsible for backing up all personal files before returning any device.

Please remove all passwords, PINs, and account locks where applicable.

Shopinverse is not responsible for the loss of personal data during inspection, testing, repair or replacement.

Returned devices may be restored to factory settings during evaluation.

Fraud Prevention

To protect both our customers and our business, Shopinverse reserves the right to refuse returns or refunds if:

  • The serial number has been removed, altered, or does not match our records.
  • The product has been opened or repaired by an unauthorized third party.
  • Internal components have been replaced or tampered with.
  • The device shows signs of misuse, accidental damage, or liquid damage after delivery.
  • False, misleading, or fraudulent claims are submitted.

Fraudulent return attempts may be reported to the appropriate authorities where necessary.

Inspection Before Approval

Every returned product undergoes a technical inspection before any refund, exchange, or replacement is approved.

If our inspection determines that the reported issue is not covered under this policy or the applicable warranty, the return request may be declined, and the item will be returned to the customer.

Right to Decline Unreasonable Returns

Shopinverse reserves the right to decline return or refund requests that:

  • Do not meet the conditions outlined in this policy.
  • Are abusive or excessive.
  • Appear fraudulent.
  • Violate our warranty terms.

12. Consumer Rights

Nothing in this Return & Refund Policy limits any rights available to customers under applicable Nigerian consumer protection laws.

Where there is any conflict between this policy and applicable law, the applicable law shall prevail.

13. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a return, please contact us.

Shopinverse

📧 Email: support@shopinverse.com

🌐 Website: https://shopinverse.com