Warranty Policy

At Shopinverse, we are committed to providing quality products and dependable after-sales support. Every product sold by Shopinverse is professionally tested before delivery. This Warranty Policy outlines what is covered, what is excluded, and how warranty claims are handled.

1. Warranty Eligibility

To qualify for warranty service, you must:

  • Present a valid Shopinverse receipt or invoice.
  • Submit the product within the applicable warranty period.
  • Ensure the product has not been tampered with or modified.
  • Return the product with its original warranty seal intact (where applicable).

Claims submitted without proof of purchase may be declined.

2. Warranty Period

The warranty period varies depending on the product purchased and will be stated on:

  • The product page
  • Your invoice
  • Your receipt
  • Your warranty card (where applicable)

The warranty begins on the date the customer receives the product.

3. Warranty Seal

Products protected with a Shopinverse warranty seal must retain the seal throughout the warranty period.

The warranty becomes void if the seal is:

  • Broken
  • Removed
  • Altered
  • Tampered with

unless the seal is removed by an authorized Shopinverse technician.

4. What the Warranty Covers

During the warranty period, Shopinverse will inspect the product and, where a manufacturing defect or hardware fault is confirmed, may:

  • Repair the faulty component.
  • Replace the defective component.
  • Replace the product with the same or an equivalent model (where repair is not practical).
  • Offer another suitable remedy at our discretion.

Warranty service is provided only after technical inspection confirms the reported fault.

5. What the Warranty Does NOT Cover

The warranty does not cover:

Screen Damage

  • Cracked screens
  • Broken displays
  • LCD damage
  • OLED damage
  • Touchscreen damage
  • Dead pixels caused by physical impact

Physical Damage

  • Drops
  • Impact damage
  • Bent frames
  • Broken ports
  • Broken hinges
  • Broken keyboards
  • Cosmetic scratches or dents occurring after delivery

Liquid Damage

Damage caused by:

  • Water
  • Drinks
  • Moisture
  • Corrosion
  • Humidity

Software Issues

The warranty does not cover:

  • Windows reinstallation
  • macOS reinstallation
  • Driver issues
  • Software configuration
  • User-installed software
  • Virus or malware infections
  • Forgotten passwords
  • Microsoft, Apple, or Google account issues
  • BIOS passwords
  • Data recovery

Consumable Items

Unless defective upon delivery, the warranty does not cover normal wear of:

  • Batteries
  • Chargers
  • Charging cables
  • Ear pads
  • Stylus tips
  • Protective accessories

Battery backup naturally decreases over time and is not considered a warranty defect.

6. Repair & Replacement Policy

Shopinverse does not provide automatic device replacement.

Instead, we will:

  • Diagnose the reported issue.
  • Repair the faulty hardware where possible.
  • Replace only the defective component.
  • Replace the complete device only where repair is not commercially or technically practical.

Replacement parts may be new or professionally refurbished.

7. Warranty Will Be Void If

The warranty becomes void if:

  • The product has been opened by an unauthorized technician.
  • Unauthorized repairs or modifications have been made.
  • The serial number has been removed, altered, or cannot be verified.
  • Damage resulted from misuse, abuse, negligence, accidents, or improper handling.
  • The product has suffered liquid damage.
  • The product has electrical damage caused by unstable power supply, lightning, or power surges.
  • The warranty seal has been tampered with.
  • Damage resulted from fire, flood, theft, or other external causes beyond our control.

8. Customer Responsibilities

Customers are responsible for:

  • Backing up all personal files before submitting a device for warranty service.
  • Removing passwords or providing necessary access credentials where required for diagnosis.
  • Removing SIM cards, memory cards, and other personal accessories before submitting the device.

Shopinverse is not responsible for loss of personal data during repair or diagnosis.

9. Warranty Claim Process

To request warranty service:

  1. Contact Shopinverse Customer Support.
  2. Provide your receipt or invoice.
  3. Describe the issue.
  4. Bring or send the product to our service center.
  5. Allow our technicians to inspect the product.

Inspection does not automatically guarantee warranty approval.

10. Limitation of Liability

To the maximum extent permitted by law, Shopinverse shall not be liable for:

  • Loss of data
  • Loss of business
  • Loss of income
  • Loss of profits
  • Indirect or consequential damages
  • Delay caused by unavailable replacement parts
  • Damage resulting from customer misuse or negligence

Customers should always back up important files before submitting any device for service.

11. Consumer Rights

This Warranty Policy is provided in addition to any rights available under applicable consumer protection laws. Nothing in this policy limits any legal rights that cannot be excluded by law.

12. Contact Us

For warranty claims or questions, contact:

Shopinverse
Email: support@shopinverse.com
Phone/WhatsApp: +234 706 198 9638