Shipping policy

Shipping Overview

Thank you for shopping with Shopinverse.

We are committed to processing and delivering your order as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Shopinverse, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are typically confirmed, processed, and prepared for dispatch within 24 business hours after successful payment confirmation.

Orders placed:

  • Monday to Saturday are usually processed within one business day.
  • Orders placed on Sundays or public holidays will be processed on the next business day.

Certain orders may require additional verification before processing. This may slightly extend processing time.

Delivery Within Nigeria

For products currently in stock, estimated delivery times are:

  • Lagos: 1–3 business days
  • South West Nigeria: 2–4 business days
  • Other States: 2–7 business days

Delivery times are estimates only and may vary depending on your location and courier operations.

Pre-Order Products

Products marked as Pre-Order are imported specifically after your order is confirmed.

Estimated delivery timelines for pre-order items are displayed on the respective product pages.

Although we work hard to meet estimated timelines, delays may occur due to:

  • Supplier processing
  • International shipping
  • Customs clearance
  • Government regulations
  • Logistics disruptions
  • Events beyond our reasonable control

Customers will be notified if significant delays occur.

Shipping Charges

Shipping fees are calculated based on factors including:

  • Delivery location
  • Product size and weight
  • Courier charges
  • Special delivery requirements

The applicable shipping cost will be displayed during checkout before payment is completed.

Delivery Partners

Shopinverse partners with reputable courier and logistics companies to ensure safe delivery of your orders throughout Nigeria.

The courier used may vary depending on your location and the nature of your order.

Order Tracking

Where tracking information is available, customers will receive shipment updates after dispatch.

You may also contact our Customer Support team at any time for assistance with tracking your order.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.
  • Providing a reachable phone number.
  • Being available to receive deliveries.
  • Inspecting products upon delivery.

Additional delivery charges may apply if an order is returned due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable for delivery
  • Refusal to receive the order (except where legally permitted)

Delayed Deliveries

Although Shopinverse makes every effort to meet estimated delivery times, we cannot guarantee delivery dates.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Road closures
  • Public holidays
  • Courier delays
  • Customs inspections
  • Security issues
  • Force majeure events

Shopinverse shall not be liable for delays caused by these circumstances.

Risk of Loss

Ownership and risk of loss pass to the customer upon successful delivery to the shipping address provided or collection by the customer or an authorized representative.

Customers should inspect their package immediately upon receipt.

Damaged or Incorrect Orders

If you receive:

  • A damaged package;
  • The wrong product;
  • Missing accessories; or
  • A product that differs materially from your order,

please notify Shopinverse as soon as reasonably possible after delivery.

To help us investigate quickly, please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging (if applicable)
  • A description of the issue

Claims may be subject to our Return & Refund Policy and Warranty Policy.

Delivery Refusal

Customers may refuse delivery only where permitted under applicable law or our Return & Refund Policy.

If a shipment is refused without a valid reason, return shipping costs or other reasonable charges may be deducted from any applicable refund.

International Shipping

At this time, Shopinverse primarily delivers within Nigeria.

If international shipping becomes available, additional shipping terms, customs duties, taxes, and import requirements may apply.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Shopinverse

Website: https://shopinverse.com

Email: support@shopinverse.com

WhatsApp/Phone: +234(0)7061989638

Business Address:
Maryland Mall
No. 350–360 Ikorodu Road
Idi-Iroko Bus Stop
Maryland, Lagos
Nigeria

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (WAT)